Refund policy

Returns and Refund Policy

1. International Sales and Return Terms In our international operations, we aim to maintain the highest levels of customer satisfaction and quality standards. However, due to the nature of cross-border logistics processes, high shipping costs, and international customs regulations, physical product returns are not accepted for orders shipped abroad.

Once the products you purchased have been delivered to you, returns are not possible. Instead, our "Fast Resolution and Spare Parts Supply" protocol will be activated to address any issues that may arise.

2. Damage, Missing Parts, and Product Problem Resolution Process Your orders undergo rigorous quality control during the production and packaging stages. Should you notice any damage during delivery, missing parts in the package, or a manufacturing defect, your issue will be resolved through the following steps:

  • Notification Period: You must contact our customer service within 14 days of receiving your order.

  • Required Documents: To help us quickly identify the problem, please send us clear photos or videos of the product and damaged packaging, along with your order number.

  • Free Parts and Materials Supply: Once your notification has been reviewed and approved by our technical team, any damaged or missing components (wooden panels, fasteners, metal parts, etc.) will be reproduced and delivered to your address as soon as possible. free of charge It will be shipped. Our goal is to ensure you have a complete and flawless experience without the hassle of returning the product.

3. Refund Conditions Once your products have been shipped, no partial or full refunds will be issued as physical returns are not accepted. Refunds will only be processed under the following specific circumstances:

  • Order Cancellation: If your order is cancelled before it is shipped and the shipping process begins, your payment will be fully refunded to your payment method within 7 to 14 business days.

4. Customs and Import Taxes In international shipments, customs duties, import taxes, and other local charges that may arise depending on the legal regulations of the destination country are entirely the responsibility of the recipient. Cancellations, refunds, or returns are not possible for products held at customs or not received due to the recipient's failure to pay customs fees.

5. Communication For any support requests regarding your orders, notifications of missing/damaged parts, and other questions, you can contact us through the channels below. Our team will provide you with a solution as soon as possible.

  • E-mail: istanbul@istanbulofismobilya.com.tr

  • Telefon/WhatsApp:+90 216 640 01 01     WhatsApp: +90 532 522 13 12

  • Address: Istanbul Office Furniture, Yukarı Dudullu Mh. Necip Fazıl Bulvarı No:18/C 34775 Ümraniye / Istanbul / Türkiye